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As a customer of Oman phone , we think you should be reading these articles, they will make you a smarter shopper.
What is the warranty policy for Oman phone ?

Oman phone warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product. On selected products, warranty repairs will be carried out by Oman phone authorized service centers.

How do I return an item(s)?

Oman phone gives you the option to return purchased items. Any order that has been shipped, falls within a returnable category and is within the 15 day limit from the date of delivery, (sealed box) can be filed for return.

Need help?

Contact our customer service team on +96890600110, +96824499990 in sultanate of Oman, or email address info@omanphone.com

What is the Oman phone refund process?

You can check out our entire return policies here.

  1. Oman phone has a easy to process, customer friendly refund policy
  2. I received a defective/damaged item, can I get a refund?In case the product received by you is damaged or defective, you could return the product in the same condition as you received it with the original box and/or packaging intact to the nearest Oman phone outlet . Once we receive the returned product, we will inspect it. if the product is found to be defective or damaged, we will process the refund.
  3. I received a wrong item, how can I return it?In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns or by contact Oman phone customer service on +96890600110, +96824499990
  4. Made a transaction via credit card. How can i receive a refund? In case if you cancel the order or if it’s cancelled from our end, the amount will be refunded back to credit card/debit card.

    If you cancel the order, products which are shipped but not delivered, you will receive a full refund as Oman phone store credits within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card. The amount may take up to 30 working days to reflect in your card statement, depending upon the issuing bank policy.

    For delivered products, wherever the return reason is met as per Oman phone return policy and post inspection by our team, we will refund the product amount (excluding the amount paid for the original shipping fees) as your Oman phone store credits within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card. The amount may take up to 30 working days to reflect in your card statement, depending upon the issuing bank policy.

Everything you want to know about your orders, addresses, payment methods and more.

How can I create a oman account?

Getting started with us is easy.

  1. Click on our register Fill in the required fields - we'll need your name, email address and desired password (minimum length of password is 8 characters).
  2. You will receive email to confirm
  3. Click "the below link to confirm and activate you account".
  4. Click on sign in fill your email address and password.
  5. HAYYAK!!! You're now part of the Oman phone family!
How do I change my password?

Visit 'My Profile'. Click on 'Change' next to your password. Once you change your password, you will receive an email confirmation for the same.

Problems logging in?

Need help? Contact our customer service team at +96890600110 in sultanate of Oman or email address info@omanphone.com.

How many days does it take for order delivery within Oman?

It takes 24 hours TO 4 working days

Do you deliver products outside the Oman?

No currently we don’t deliver outside the Oman. However, you may get in touch with our customer service center on +96890600110, +96824499990 or email address info@omanphone.com

What are the Delivery Options available at the time of placing an order?
  1. Home Delivery We deliver the goods in all over the governorates of sultanate of Oman
  2. Store Pickup Orders are available for Store Pickup at the below Oman phone outlet Locations at no additional Shipping Charge. You may get in touch with our customer service on +96890600110, +96824499990 or email address info@omanphone.com
Can I change my delivery address after placing the order?

No. You cannot change the delivery address after an order has been placed. However, you may cancel and re-initiate a new order with the updated delivery information.We strongly recommend you to keep your contact information updated at all times.

Do you provide free shipping?

Yes, enjoy free shipping on all orders, (on minimum order of 20 RO)